Returns & Exchanges
We want you and your furry companion to love your Embark Vet gear, which is why we offer a 30-day return policy on all unworn fashion and accessories. If your fit isn't quite right, we'll help you find the perfect replacement or issue a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to print and attach to your return package.
Pack and Ship
Place your items in their original packaging with tags attached and drop the parcel off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing